Shipping Methods: a. We offer both domestic and international shipping. b. We utilize reputable shipping carriers to ensure safe and timely delivery of your orders.
Shipping Costs: a. Shipping costs are calculated based on the total weight of your order and the shipping destination. b. The shipping cost will be displayed at the checkout before you complete your purchase.
Delivery Times: a. Delivery times may vary depending on the shipping destination and the shipping method selected. b. Estimated delivery times within New Zealand range from 2 to 3 working days. c. International delivery times may vary significantly depending on the destination country's customs processes and postal service efficiency.
Order Tracking: a. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. b. You can use the tracking number to monitor the status of your shipment on the carrier's website.
International Shipping: a. We offer international shipping to most countries around the world. b. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
Address Accuracy: a. It is your responsibility to provide accurate and complete shipping information. b. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
Order Status and Support: a. If you have any questions or concerns regarding the status of your order, please contact us at daniel@tanajewellery.co.nz. b. We will do our best to assist you and provide updates on your order.
Shipping Restrictions: a. There may be certain items or jewelry products that have specific shipping restrictions due to legal or safety reasons. b. We will clearly indicate any shipping restrictions on the product page.
Shipping Policy Changes: We reserve the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting on our website.